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WYN Partners - HELPDESK Backup Services

Job Description


Call and mail intake,1st and 2nd line services, creation and follow up of tickets in Helpdesk ticketing tool, execution of several technical actions based on processes and checklists


Required skills

  • Very good knowledge of Windows 7 and 10 (Use, configuration, and troubleshooting).
  • Microsoft Office (2010/2016) very good knowledge.
  • Basic Knowledge Software (MS Visio, Adobe products,...).
  • Basic knowledge of (commands) Dos.
  • User management (use of Active Directory).
  • Basic knowledge of VoIP.
  • Experience in TCP/IP (VLANs, POE, WIFI,802.1x, horizontal cabling, ...).
  • Basics of videoconferencing.
  • Basics of domotica (meeting rooms).
  • Basics of smartphones and GPRS (level troubleshooting).
  • Basics of WIFI.
  • Staging Hardware (user oriented - PC,...).
  • Basic knowledge of Hardware (PC, printers and peripherals).
  • Basic knowledge of VPN.
  • Basic knowledge of IT network topology, VM Ware, software virtualization.


Soft Skills

  • Autonomous.
  • Dutch and French oral and writing knowledge.
  • English working knowledge.
  • Good verbal communication.
  • Creation/Updates of tickets in Helpdesk Tool.
  • Respect for procedures.
  • Follow up of Checklists.
  • Take responsibility of own actions.
  • Analytic thinking.
  • Flexible.
  • Proactive.
  • Client oriented.
  • Team spirit.





This is a freelance mission with Contract on a one year basis.


Different Locations (Brussels, Gembloux, Merksem).


Startdate: 22/01/2018

Beschrijving bedrijf

WYN Partners is a recruitment agency specialised in 4 fields : ICT, Engineering, HR & Legal, Sales & Marketing.

Acting as an intermediary between the candidates and the companies, WYN Partners takes care to meet the expectations of both parties, according to their criteria and needs. We put forward to our clients the candidates most suited to working for them, given their career, experience and professional project.

Our role is also very important for the candidates, whom we advise and guide as well as possible so that they can find employment.

WYN Partners therefore fulfils a vital role, since we act as a real adviser to the company and adopt a position as a trusted intermediary. WYN Partners lends considerable legitimacy to your application, as it will be substantiated and will therefore attract more interest than if you were to apply alone.

Our mission is to make the recruitment process more flexible, transparent and efficient.
We return to the very basics of recruitment: the HUMAN ASPECT! We aim to build partnerships with our clients but also with the candidates whom we contact.
Our basic principle is: WE DO AS WE SAY !

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